Refund policy
Refund & Shipping PolicyÂ
Mary Brand USA
Returns, Exchanges & Return Shipping
Customers may request returns or exchanges in accordance with our Return & Refund Policy.
Important:
- Return shipping costs are the customer’s responsibility.
- Original shipping costs are non-refundable.
- All returns must be placed in a sealed box and packed securely to prevent damage during transit.
- The return address will be provided by email after your return request is approved/initiated.
Refund processing time
The customer has up to 7 (seven) calendar days after receiving the product to request a return and a refund, in accordance with our exchange and return policy.
Once the returned item(s) are received, we will begin processing the refund within 1 to 2 business days.
(Please note: banks and/or payment providers may take additional time to complete the refund processing.)
Gifts / Free items included with purchase
If your purchase included a free gift, you must return the free gift along with the returned product(s).
If the free gift is not returned, we cannot issue a full refund and the value of the free gift will be deducted from your refund amount.
Important notes
- Delivery times are estimates and may vary due to factors such as carrier delays, customs clearance (when applicable), or seasonal demand.
- Orders containing multiple items may arrive in separate packages to ensure faster delivery.
- We are not responsible for packages that are lost or stolen after the carrier confirms delivery.
Contact us
If you have any shipping questions or special requests, please contact us:
Email:Â contact@mmarybrand.com
Mary Brand USA
Our priority is to make sure you enjoy your shopping experience as much as you enjoy wearing Mary Brand.